Original Art, Designs and Photography by Danae

Shipping Info

WHOLESALE SHIPPING POLICY & GUIDELINES

Please note that these times are provided as a guide only and it could take longer during sale, peak or holiday periods. As a lot of our products are handmade please allow 2-5 for me to ship your order, We have no control over delivery times. Shipments can be subject to various delays that are outside of our control (such as carrier or shipping delays, weather, etc). 

All items in store take 2-5 business days to process. Please add processing time to your shipping estimate below. *Remote/distant regions may experience higher transit times.

Here is an estimate of the shipping times.  Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times. 

 

 Location

Estimated Shipping Time

United States

10-14 business days

Canada, Europe

15-40 business days

Australia, New Zealand

15-45 business days

Mexico, Central America, South America

20-60 business days

Middle East (UAE, Saudi Arabia)

20-40 business days

SHIPPING POLICY

IMPORTANT: We are not responsible if a package is misdirected, undeliverable, or lost because of missing, incomplete, or incorrect destination information. 

Please enter the correct shipping details when checking out. We ship to the address provided by the customer and are not responsible for address changes after shipping. If you realize you have made an error, simply e-mail us at support@naekandy.com as soon as possible. However there is a 36 hour wait list for email, therefore, if your order has left our warehouse within 36 hours, it is out of our control.

Rock Kandy Creatives is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.

Rock Kandy Creatives will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

If the order arrives at your country and...

  • The customer refuses to accept the package
  • No attempt is made in the country of destination to deliver the package. 

Rock Kandy Creatives reserves the right to abandon the package(s) and will not be responsible for any refund.

Once we have shipped your order and provided the tracking information, we have fulfilled our responsibility.

Once an order has been placed, processed, and/or shipped, we are unable to alter or cancel the order. Please do note that delays are to be expected, and is not a reason for a refund or to cancel an order. Orders have been delayed by customs before, and are not a reason to cancel the order or for Rock Kandy Creatives  to issue a refund. 

If your order has been delivered but you have not received it, it is your responsibility to file a claim with the USPS / DHL. We are not responsible for packages left and theft, and any packages lost in transit due to the USPS / DHL error.

FAQ

Do we ship products internationally?
Yes, alleyMUSE serves as a global provider catering to customers across the world. 

If I order multiple products, can they be shipped in the same package?
To reduce shipping delay for our valued customers, all products are shipped individually as soon as they are processed for shipping in our warehouse.

Cancellations
Occasionally an item sells out and we may need to cancel your order. If for any reason your item is unavailable, we will notify you by email and you will be refunded in full.